If you want a real horror story about poor customer service look no farther than Blizzard.

This is a company who deliberately sold faulty copies of their Burning Crusade Collectors Edition to thousands of European customers and then considered that they were doing them a favour by offering to put the fault right, but only if they ruined their collectors sets by posting a unique collectors card at their own expense to a post office box in France.

And when predictably hundreds of these went missing in the post and in their offices they just shrugged and and walked away.

Now thats Customer Service the Blizzard way.