The problem is not that it sucks - it's a robust and "realistic" system, if a bit rustic. But you have to know lots about it and its quirks to be able to start working with it instead of banging your head in disbelief. And if the hundred "diplomacy is shite !" posts have told me anything, is that the system is neither intuitive, nor well documented enough, not by a long shot.
The problem with it is that there's a few "good ways" to use it, and lots of ways you can burn yourself. CA probably assumed people would naturally gravitate towards the "good ways", but it's not what happens because those aren't, well, that obvious to the average .orger it seems.
But this seems to be a growing, general problem with the TW franchise : the more they grow in complexity, the less we seem to be told about. The M2:TW manual is a sick, sad joke, the advisors say 2 lines on topics that could fill 10 pages without even starting to get to their finer points, and unless you start rumaging in dry, poorly commented bits of plaintext most of the game's mechanics are 100% occult. You have to sorta figure...kinda assume...experience that...guesstimate etc... without any idea what the actual mechanisms are or even what most of the data you're provided with means, nor what affects it, nor what it affects either.
There'd be a LOT less digruntled players out there if the documentation was up to par. Heck, the simple fact that it took the community (and that's the modding community we're talking about mind, the kind of sick folks who spend 3/4th of their "gaming time" browsing code and going "wee ! new variable !" and "what if I do...THIS ?" all the time) no less than FOUR MONTHS to figure out that shields decreased defense instead of increasing it is quite telling, in and of itself...
And sure, the .org does help a lot in this regard, but not every player comes here and besides, there's only so much stuff we players can figure out/test by ourselves in the dark...
I'm not asking for the Civilization 1 paperback manual here, but come'on, how expensive would a frickin' .pdf have been ? And don't talk to me 'bout no $20strategy guide either. There Be-eth Evilness.
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