Quote Originally Posted by AussieGiant
I'd also like to add that most people should not get intimidated by what is in reality company policy as apposed to the actual LAW.

It's like companies posting their refund policy and giving a whole bunch of conditions on how they will handle it.

In reality that will deter many many many people in the first place. However the fact remains that your rights as protected under actual consumer protection laws are what you should be referring to and not some legalise worded document created by company or industry lawyers.
Very, very true. I recently bought two VPUs that had rebates from eVGA. One was approved, the other rejected due to the fact that they had already given me one rebate. I wrote them a polite (very important, IMO) and formal e-mail in which I summarized the situation, quoted their local jurisdiction contract law, and asked them to correct the 'error.' I got one reply, which stated that the second rebate was approved and apologized for the inconvenience.

Companies will often try to strong-arm you with the law and with their attorneys. When it comes down to it though, you need to remember that it is simply not worth it for them to argue with a customer over a tiny sum of money. They count on their ability to scare you away with a simple message from their general counsel/firm rep, but they don't really have time to deal with you. No company will spend a couple thousand dollars on court fees or out-of-house counsel if they can avoid it by paying a customer a tiny sum. If you are persistent, quote the law (rather than their policies), and polite (again, I cannot emphasize this enough) they will usually give in relatively quickly.