Dealing with constant hard drive corruption (experience most likely required).

[CrossLOPER]

Well, the laptop is out of my hands again. I got them to document one form of a frequent error in the form of a picture (taken at the suggestion of a GS member) of a BIOS boot order tab displaying the random HDD name. I spent about half an hour in the store trying to replicate one of two frequent crashes, but this lead to nothing. In any case, according to GS (who were a lot more helpful this time, I sense a pattern) the BIOS picture should be enough to prove that the pre-boot failure shows that at least one main problem is definitely hardware related, and more importantly that a problem exists!

Deeper delving into the "My Computer" shows that the laptop documented a series of failure clusters that apparently occurred at the time of crashes. Among the more common failures includes the Windows clock being unable to set itself when attempting to connect to the internet...

One of the GS members sent off the picture and a note stating that the problems can only be replicated through usage.

If I get it back again without a satisfactory report (in this case a new frikin laptop, or a voucher...), I'm going raise hell, to take it home, document every failure, come back, raise even more hell, and then go on to more serious measures if things don't work out.

I really want to stop spending time on this!!!

[CrossLOPER]

Alright, last time I posted, I abandoned almost all hope of resolving this peacefully. About a week ago, a call to Geek Squad resulted in what appeared to be a very short and unproductive conversation with a seemingly apathetic GS employee. However, today was different.

Yesterday, my parents got a cryptic call from Best Buy where the caller stated that a system restore was in order. Today, I fully expected a long (futile) conversation with the manager about policies and ethics. Instead, I got this:
An HP pavilion dv6500. To be honest, this is not the best laptop in the world, but it was the best I could get for the swap policy. Oh well. I'm happy.

One more thing: How the heck do you REMOVE the remote from the express card slot? I mean other than picking it out with a thin sharp object. I truly cannot find the eject button.

[Lemur]

Congrats on getting a replacement, Crossloper! Well played, sir.