That mess of an email told me to remove custom faceplates. It said nothing about standard ones. Nice to see the confusion continues. Mine's got the standard elite faceplate on it; I'll remove it just in case.

I know there's no disc inside mine because I couldn't get the drive to close when I removed Lego Indy. I intended to test another game but didn't think it worth the risk of it getting jammed in after discovering I couldn't get the drive to close again. I had to give it a good shove; the usual "Gah! The button's not working again!" gentle push did nothing.

By preference I'd wrap it in several layers of thick bubble wrap, and pack it into a sturdy box filled with cushioning scrunchy paper. Ultra safe. I don't happen to have anything like that and can't get it without spending a small fortune. What I've managed to put together is a reused amazon book box filled on all sides with that scrunchy paper. No bubble wrap because the box is a tighter fit than I'm happy with. It's all held together firmly with half a roll of parcel tape. It should be ok unless it is thrown about or put under something very heavy. I hope.

They should have provided the packing by default. It's in warranty.

Good luck with yours. It'll be fine. Right? Think positive. Most people don't have problems.