Hello.
Thank you for your email. A disc different than the one called for by the software was detected.
Please consult your software guide regarding the correct disc needed for authentication.
If the issue persists, please follow the instructions below to create a new analysis file.
1) Make sure the original disc is in your local CD or DVD drive.
2) Please re-start your computer.
3) 'Right-click' on the desktop shortcut, or the application's executable file, and a menu will appear.
4) Choose 'Launch Analysis' from the choices beneath 'Open' and release the mouse.
5) A disclaimer window may appear on your screen. To proceed, please click onto the 'Yes' button. A window stating that an Analysis log will be generated may appear, if so click OK. If an error message appears, please click Cancel.
6) The program will now generate a file named 'AnalysisLog.sr0' on the root of your hard drive (usually C:). When it finishes another window should appear stating it has finished, click OK.
7) Please 'zip' the file using a program such as WinZip, WinRAR, or WinAce (to avoid email corruption), then attach it to your email to
support@securom.com.
As soon as we receive the analysis file we will know more about the problem.
If you have any questions, please feel free to ask.
Best regards,
SecuROM Support Team
SecuROM on the web:
http://www.securom.com or via e-mail: support@securom.com
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