Steve,

You are right: there are a few people who focus on minutia no one cares about. I don't think any developer should worry about those kinds of people. We have a rule where I work that says: 1 in 100 people is basically a nut job, so, unless complaints run higher than that, we will dismiss them without action at the project leader's discretion.

I'm talking about showstopper bugs like the save game/reload one which can destroy the value to the point of worthlessness for players who can't play long sessions. Serious bugs need attention too, like the HA problem. It's nice that modders have dealt with it, but CA, as the responsible party, should fix it, and do it quickly, WITH GOOD GRACES!!


If I buy a new car, and the key breaks off in the ignition on day one, the dealership doesn't ask me to call a locksmith. THEY take care of it, even if it isn't strictly covered by warranty, because: THAT'S HOW YOU DO BUSINESS. And conversely, if a firm earns my business, they also earn my loyalty for future purchases. RTW has issues which are serious enough to merit developer intervention, and I think the community has every right to complain about not getting it.