I did ask if the "pompous arrogant" remarks were taken out of a different context. And some of you have shown me that they were...However, that still doesn't make it acceptable to speak to your customers in that way, even if those customers are being totally unreasonable.

I remember sitting in a room with 18 other developers for a multi million dollar project and the customer, who was extremely unreasonable. This customer targeted the lead developer and went into a screaming tirade which included a fusilade of the most vile language you could ever imagine. This went on for nearly an hour and I really thought the guy was going to stroke out. Finally he was exhausted, and no one from our team had gotten a chance to speak. He said, "Well, I want to know what you have to say!" We were all furious. Our lead dev looked at him, and smiled like an angel and said very softly: "I am taking my team to lunch now, and we will discuss a response to your concerns." That was the most fantastic display of customer service I've ever seen. Despite incredible, unfair, vile heaping abuse, this dev kept his head on straight and remembered that the customer is king. The customer is always right.

Now, if other devs can stand the heat, CA's devs can too. If I can do a better job finding and zapping bugs, I feel fully justified to demand that level of service from other professionals. Yes I am a bit passionate about this subject, but I strive to be fair in how I analyze. As I said, in the beginning, I was defending CA, believing they would do the right thing because they know what is proper. My comments are not in reference to the console game in any way. I'm strictly speaking about the status of RTW and patch policy.

I just want the same respect from CA and attention to problems, that I give my software customers every day. Is that really asking too much?