Quote Originally Posted by Old Celt
I will only wait so long for Sega/CA to give the courtesy of a reply on the save game/reload bug. If they will not address the issue in a civil way, then I will write some e-mails describing the problem in detail, and how to reproduce it to some contacts I have at "a major pc gaming media outlet". Then, Sega/CA can have the inestimable pleasure of dealing with the attendant loss of credibility and future sales for their product.

The bottom line is: they sold something that was broken to their customers. The right thing to do is to fix any serious or critical bugs immediately, and at no cost to customers, just as Ford will fix my vehicle for free if it is shown to have a manufacturer's defect. It would be unreasonable to demand a fix for every imperfection observed in the game. It is however, perfectly reasonable to expect prompt support for serious and/or critical bugs which have been proven to exist.
Actually I was thinking on the same lines. I am going to be sending emails to Computer Gaming World and the other magazine in the hopes that I can raise the lack of support with them. I'll post the editor email addresses for other fed up users.