Has anyone been to totalwar.com recently

[Jambo]

Yep Yuuki, pretty much sums up my experience since STW too! :|

Although I would say that both earlier games had the advantage of being smaller and less advanced projects. The bigger and bolder the project, the more likely the occurrence and prevalence of big bad bugs.

I had hoped that with the increasingly bolder projects, CA would lay aside their standard and rather mean 1-2 patch policy per release and adopt a patching policy more befitting the current project's needs. It seems that while the games are evolving at a staggering pace and with an increasing complexity, the level of customer support remains rooted in the past.

Sooner or later even CA will realise that there has to be careful balance maintained between both to be able to sustain a company with a satisfied customer base. Like Yuuki, I know many players of the older Total War titles that haven't yet purchased Rome or have become so disenchanted with the level of customer support for Rome, that the purchase of future TW titles will depend more heavily on the company intentions for post-release support rather than the titles themselves.