Physical. Some n00b tech guy thought it was dirt and scrubbed it off and he also damaged the fan fastening too, so only 3 pins hold it in place opposed to 4. Could also explain the temperature.
No, it doesn't shut off randomly or anything. It is slightly overclocked so it might simply be that making it run warmer but it is around 4 years old so it would be cheaper simply to replace then to bother getting new heatsink or fan for it since the new alternatives in the budget range would run just as fast or better and be far cooler.
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