Well, it looks as though I may get my games back after only 9 hours rather than 18.

Small consolation.

Steam Support is, is, well I can’t say that word here.

I have been on steam for about 6 years now and never realized I was not retested to use their forum.

I did that early yesterday. I got approved only this morning.

It would seem that Steam has regular business hours and operates from the Pacific Time Zone.

No round the clock support that you should expect from a company dealing with clients from all time zones.

It is like they have a technical and admin staff of ONE. There must be more but it certainly is not obvious.

As they charge full retail price for most of their games, as well as being the sole source to access those games they must be very profitable. I don’t know what the mark-up is on games but I would assume it is between 35% to 50%, which means that is the amount of the charge that they keep. So as much as half the price of a game goes into their pockets. That and unlimited inventory.

One might expect better service for what they are paying, but it would seem that dealing with Steam is much like dealing with a Government Agency. Your problem is just an interruption of the daily routine and they have better things to do, like go on breaks or take long lunches.

Pardon me if I seem a bit miffed but if you had spent the last 36hours, thus far, trying to get to the loading screen of one of your games, you might be a little edgy too.

Anyway, I would hope that something might be done to address these issues.

Such low quality service would seem to me to impact the customer/client base.

Isn’t there anyway to get them to shape up?

I know it is not one directional. I remember CA having difficulties with them over release times and patches as well as a total lack of interest in most end user problems.

Oh, and my first post on the Steam Forums! I got a locked thread for posting in the wrong area, I guess.

That sure did a lot to improve my opinion of them, you know.