The more I read - the worse this gets.
This is a case of the staff bowing to Warman's trolling and violating the Org's rules. The fact that Jan had raised this issue before further compounds the error - clearly, the staff had enough information to know it was Warman accessing the account.
Warman's not exactly hard to spot, either, his posts practically come with neon signs attached.
Jan is responsible for his account's safety - if my sister or one of my friends hacks one of my accounts I'm still liable for whatever they pull if I let them do it.
It's all well and good to say it's happened once and never will again, but prior to, what, last week? It had never happened and never would.
At this point assurances are of little value, as demonstrated by this debacle they are at best only as good as the person giving them, and Org staff have started to turn over more rapidly of late.
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