the same issue exists in M2TW: right now the masses are a compromise: not too low that they do nothing (in principle), and not too high that they send people flying. When it does work, it works well enough, but from what I'm reading, it seems the rule is that the charge bonus is simply not being applied. This is possibly partly due to pathfinding issues (since a single guy causes all the unit to hang up), and partly due to details in the stat system (most likely the battle_config file, though the EDU is a possibility).
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