Defrauded by Gamersgate!

**CountArach** · 09-04-2009, 04:12

Gah! That sucks!

Still, have to respect a company where the CEO will personally deal with a problem you have.

**Beskar** · 09-04-2009, 04:15

Could say "Should have used Steam", however, Lady Frog will be chasing me around with a big hammer wanting to play whack'a'mole with my head.

**Mouzafphaerre** · 09-04-2009, 04:44

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Based on what I've read about steam, I would gladly keep you tight and help her Frogship in her common sense enforcement campaign.

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**johnhughthom** · 09-04-2009, 05:06

Originally Posted by Mouzafphaerre

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Based on what I've read about steam, I would gladly keep you tight and help her Frogship in her common sense enforcement campaign.

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Just checked my Steam account, I have thirty three games and I've never had a problem with it.

Froggy had a problem with the one game she bought off Steam, you had a problem with the one game you bought off Gamersgate. So is one any better or worse than the other, or were you both simply unlucky?

To be fair though anything I've read about people having problems from any of the download game services seems to show a complete lack of customer care. I think you were lucky it was a Paradox game and that they were willing to deal with it themselves.

**frogbeastegg** · 09-04-2009, 17:26

Originally Posted by Mouzafphaerre

Why the HELL they use a downloader and don't simply deliver the game surpasses me.[/COLOR]

Because then it would be easy to pirate the games on their service. The only downloadable games shop I know which doesn't do this is Good Old Games ... probably because their games are old and cheap.

My problems with steam are philosphical also. If that weren't the case then I'd have given steam another chance when LucasArts released 'The Dig' and Indy and the Fate of Atlantis' onto the service. It takes too much control out of my hands and forces too many decisions on me which I don't agree with. For one thing, I cannot stand they way it forces me to use the latest patch no matter what and to install said patch before I can play. What if I don't like the contents of that patch? What if I don't have time to patch now and just want a 5 minute game? Tough cheese, that's what.

**Beskar** · 09-04-2009, 17:59

Originally Posted by frogbeastegg

For one thing, I cannot stand they way it forces me to use the latest patch no matter what and to install said patch before I can play. What if I don't like the contents of that patch? What if I don't have time to patch now and just want a 5 minute game? Tough cheese, that's what.

I don't see what the issue is here:

1) Turn off automatic patching - It doesn't get patched.
2) It automatically patches when it updates, so basically the 2nd never happens at all.
3) Many on-line games demand the latest patch for the on-line aspect to work.

So unless it is a multi player game where you have to update it to use on-line features (or they don't work), there are no problems what-so-ever.

**frogbeastegg** · 09-04-2009, 18:48

Originally Posted by Beskar

1) Turn off automatic patching - It doesn't get patched.

It also refuses to launch the game unless you allow it to patch. Even tried it in offline mode; either you apply all available patches or you aren't allowed to play. All turning off auto-patching does it stop the game patching without your permission.

2) It automatically patches when it updates, so basically the 2nd never happens at all.

Never happens? It happens every time my steam game has updated since I don't have steam running unless I want to play the game tied to it.

3) Many on-line games demand the latest patch for the on-line aspect to work.

I know and understand that but the thing is I don't play MP and don't want to. My singleplayer game shouldn't be affected, it's bad practice. My other games allow SP to be played at any version and force an update if you try to launch MP.

So yes, it's a total non-issue provided I don't want to play my game. ~

I just want to play version 1.0 of my game in singleplayer because I feel that the patches break more than they fix. That's all. I could do it with any other title in my library but not this one because steam will not permit it. I always say that I shall be most happy to be proved wrong; tellingly no one has managed to offer a solution.

**Mouzafphaerre** · 09-04-2009, 04:45

Originally Posted by CountArach

Gah! That sucks!

Still, have to respect a company where the CEO will personally deal with a problem you have.

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That I do too. Glad to know Paradox and GG are no more the same company.
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**Monk** · 09-04-2009, 05:11

Originally Posted by Mouzafphaerre

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That I do too. Glad to know Paradox and GG are no more the same company.
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I was actually surprised when i learned that, partly through this thread.

As for the downloader, are you sure it's nothing on your end keeping it from connecting? Might seem like a minor thing but a firewall with strict settings can ruin your day!

Originally Posted by johnhughthom

Just checked my Steam account, I have thirty three games and I've never had a problem with it.

I have a similar situation as i have 17 games in my steam account. Though no matter how great an experience i've had with steam it is what it is, some people have had terrible experiences with it and refuse to use it.*

*Froggy isn't the only one. Look up some posts in Parliament from around the time ETW was released. There was a huge bomb that hit of people having problems with Steam and getting the game to simply work right or download correctly. Some people still have trouble stopping the auto update process.

**Mouzafphaerre** · 09-04-2009, 06:47

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Originally Posted by Monk

As for the downloader, are you sure it's nothing on your end keeping it from connecting? Might seem like a minor thing but a firewall with strict settings can ruin your day!

I can merely guess that it's trying to access the net through some IE backbone, which is in violation of the router's security measures. I believe a port should be opened up for it on the router, but that port number has to be known beforehand.

I told them about that possibility. They should take care of that.

Froggy had a problem with the one game she bought off Steam, you had a problem with the one game you bought off Gamersgate. So is one any better or worse than the other, or were you both simply unlucky?

Or you are simply lucky? I don't build up on single instances. The EU forum is crawling with posts with this or that kind of GG trouble and Steam's fame (or infamy) is also widespread on the net.

If there were only problems, then we might call it bad luck. But this is heaps of problems and absolute lack of support (without the very CEO or Paradox intervening); now, this is called insolence.
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**Husar** · 09-04-2009, 11:50

Should have used Steam...

**pevergreen** · 09-04-2009, 14:22

You're getting off easy compared to the wild goose chase EA have me on right now.

Situation: I purchased and downloaded a booster pack to battlefield 2142. Wants me to activate, sure why not. Try to login, but the login system has changed from a username to email. So i use my email, which my username is linked to. It then asks me to enter a Classic Screen Name, i have no idea wtf that is, so i put in pevergreen.

Trying to activate the game, nothing. It wants a product key. I dont have one.

Long story short, I now have two accounts tied to my email, 'pevergreen' and the one i actually need to use. Theres an option to add an old account, but its apparently already in use, so i cant add it, but i have no way of finding where it is in use!

I sent a help request off an hour ago. They deleted it 25 minutes ago. It no longer exists anywhere.
The one I created at that time has not been confirmed as entered, im thinking its gone as well.