People like them should be aware that they are unable to cope with their customers and should employ a PR/community manager. The damage they produce is of downright epic proportions... SotS2 leading dev is especially a notorious example of a manager unable to cope with the customers. Sadly, there are only few people in the gaming business that understand how to deal with fans/gamers/customers, one of them is Dan Stahl from STO. That guy should be studied and lectured about.