Well, don't beat yourself up over it too badly about missing a tip here or there, and here's why.
First of all, I am used to people not tipping me. As I mentioned elsewhere, depending on the night, some 50% or more of my customers will not tip. It takes a lot for someone to stand out in my mind, because you'd become just another name and address among thousands. It sucks but I get over it, and sometimes I'm out on a double run, which means if the other person remembered to tip, and I got the gas money from that run, then I also got the gas money from your run, and the gas money for your run doesn't go to gas. Now, it's not okay, and it wouldn't be okay if everyone did it, because then all I would ever get is gas money, and an extra dollar for every double. That works out to an income after expenses of 5-6 dollars an hour on average. So, no, that's not cool. But, once in a while, I can manage it, and it won't kill me.
In order to stand out in my mind, you have to be the person that never tips, ever, and you'd still have to order often enough for me to notice. But the mind is a learning machine and a remembering machine. When I see the same house over and over again and I experience the same negative reaction of "I'm wasting my time", it doesn't take too long before I remember "oh yeah, this is the guy who has stiffed me some 4-5 times in a row, for no reason, because there's never been a complaint and our service isn't that bad, and I've never been discourteous to the guy, and he always is upbeat and thanks me for my time."
So, you'd have to be the one out of 5 or ten customers who is a habitual never-tipper. Or, you'd have to have intentionally treated me like total garbage for no reason, such as yelling and cussing me out when there's nothing wrong with your food. I've had people put on an act in front of me, like they can show me a pizza which looks picture perfect, and say there's something wrong with it. "It's too thin and overdone!"
"That is our thin and crispy style crust, it's possible the order taker was mistaken. Did you mean to order a hand-tossed instead, and got a thin and crispy?"
"No, it's just too thin and too crispy!"
(Of course, the thin crust is factory made, they are all EXACTLY the same size and we do not alter the sizes. The oven is a conveyor belt kind of oven with the temperature set exactly. That means the crust will always be exactly that thin, and exactly that crispy, unless you want it well done, where we put it back in the oven for a few minutes.)
So yeah, the "thin and crispy crust" is thin and crispy. That's worth dropping f-bombs on the driver over. That's the kind of stuff that will make me remember you, and dread having to deliver to you next time.
You forget a tip one time or two times, I won't even notice. And, if you're one of the customers who always tips, as you say, likely I will remember that, and will believe your explanation that you didn't have enough money this time. That's fine, it happens! I have been a driver, then done other kinds of work, and ordered a pizza, and had only enough to tip a dollar or two due to my own poor planning. But I told the driver I used to be a driver, and that I usually tipped better, I felt bad, and that I would be sure to tip them well next time, and they knew I wasn't lying, because they delivered to me often.
Frankly, if they don't accept that explanation anyway, they're a bad driver. Take it from me.
The only time we wouldn't believe you is if we remembered that you have never once tipped us the many many times we've delivered, and you've given that excuse more than once before. That's when it's perfectly all right in my mind to say "I'm sorry sir, I've heard that before, and continued promises of being paid for my time do not help me pay my rent."
After all, the customer is the one who brought up the tip just to rub it in my face that they weren't tipping. That's just asking for trouble. It wasn't in any way a legitimate apology.
Truth be told, you can't get paid enough when your job description is "stand somewhere and hold your ground while people are trying to murder you".
There just isn't enough money in the world. I'm very glad they get benefits, and for all my talk of spending too much on the military and the wars, I'm referring to no-bid contracts and continued orders for military vehicles which are not in demand and just get sold off to foreign governments because the military doesn't want or need them. I'm not talking about cutting soldier pay. I'd probably use most of those cuts and just give it right to the soldiers.
It still wouldn't be enough, not for a long shot, but it would be our way of saying thank you for what they do. It's the least our government can do, and maybe the idea of giving most of the cost savings to the soldiers would make it politically more popular to cut wasteful military spending programs, but I digress from the thread topic. Another place and another time, perhaps.
I'm anxious to hear MRD's stories, because I've read the ones on tipthepizzaguy.com and shared the ones I've had with the drivers at the three stores I've worked at. It is funny how universal these stories are. I haven't even gotten to the really sad or scary ones, which would be less entertaining, like the ones where there's one order on the screen just as the store is closing up shop, but the manager offers to take the order himself, and the driver hasn't made much in tips, and asks to take the order, and the driver doesn't come back because he was shot and killed on that delivery.
Then the manager is stuck with guilt for something they didn't even do wrong, and a family grieves. It's not pleasant.
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