Actually, thinking about it, I suppose there's no reason not to post the position in full. Here's the link.
Job Summary
Brella Productions, a new-media production company located in Evanston, is seeking a full time IT Support Technician with prior support and training experience to start immediately and work with our team in Evanston. We are a team-oriented workplace where the ability to enjoy the work while playing well with others is extremely important. The right candidate will find the work here interesting, varied, and with plenty of room for technical growth.
Our ideal Support Technician will have experience supporting and building PC's and Macs, have strong organizational skills, and the ability to work face to face with users. They must be highly detail oriented, self-motivated and have the ability to multitask successfully.
Job Description
· Front line help desk support for staff of varied technical levels
· Desktop Support for Windows/Mac - including maintenance and deployment
· Installing, upgrading, troubleshooting - server, desktop, laptop, mobile, peripherals (printers & fax) hardware
· Microsoft Office Support (2003-2010)
· Server support for Windows/Linux/VMware
· Windows Server support for both 2003 and 2008
· Network and Internet infrastructure troubleshooting and support
· Maintaining equipment inventory, organization and databases
· Managing and maintaining digital project archives
· Researching and testing software and hardware for new deployments
· Employee education and training
· Write and maintain documentation
Personal Skills
· Extremely detail oriented with exceptional organizational skills
· Excellent research skills, with an ability to evaluate the options and present them
· Works well in dynamic environment, ability to handle pressured situations and respond/adapt to new demands
· Should have positive, constructive attitude and the ability to work both independently and in a team environment
· Good phone, written and face to face communication and customer service skills
· Be able to work with people with a variety of different technical skill levels
· Able to quickly triage and prioritize multiple problems at once
· Able to follow a problem or situation through till it is complete
· Able to design and work a problem tree on the fly
· Able to takes notes, self-manage and follow through on complex projects
· Great Time management skills including the ability to self-start, work independently and recover from distractions and interruptions
· Interested in learning new skills/methods and devising innovative solutions
· Interested in acquiring new skills in the IT field
Technical Skills
· VOIP phone systems (Cisco phones Preferred)
· Windows/Mac/Linux Administration
· Firewall setup/maintenance
· General Knowledge of Microsoft Small Business Server (Active Directory, Domain Controllers, etc)
· Virtual Private Networks
· Networking (wired and wireless)
· Storage Area Networks and Fiber Channel Switching is a plus.
· Virtualization Technologies (VMWare is preferred)
· General understanding of Web-based technology (websites, DNS, DHCP)
Educational & Prior Job Qualifications
3+ years IT industry experience or 2-4 years of IT education with Associates or Bachelor Degree plus 1 year of work experience. Certifications are a plus.
Pay Rate
$16 - $18 per hour depending on qualifications
Benefits
Health, dental, retirement plan with matching contribution, training, paid vacation and sick leave, flexible work schedule available (might include non-traditional hours).
Bookmarks